Business process automation services, data & media conversion services, customized scanner & OCR software, imaging systems, digitizing services, scanners, microfilm/microfiche machine sales/maintenance.
Job History
Image One Corporation
10 - 200
Sales Administrator
2007
Present
Process sales orders
â?¢ Calculate quarterly sales report each quarter
â?¢ Merge sales forecasts monthly
â?¢ Search for bids & assign leads
â?¢ Trade Shows: Set â??up, coordinate, track spending, web-site updates, etc.
â?¢ SharePoint â?? Update pricing and promotions, track demo equipment, update daily sales order report, update product summary sheets, update the Canon Golden Eagle report
â?¢ Cover for sales reps in their absence
â?¢ Marketing- Mailers, marketing assistance, database maintenance
â?¢ Marketing funds â?? Track & bill
â?¢ RFP/Bid Assistance
â?¢ Order sales brochures as needed for shows and for the sales wall
â?¢ Canon CUNA/MAP Order Processing
â?¢ Product item code and pricing confirmation
â?¢ Profit calculation confirmation
â?¢ Canon Credits â?? GSA, CSMP, Trade-in
â?¢ Process Image.Scan orders
â?¢ Order supplies for office as needed
â?¢ Handle flight, hotel & transportation reservations for sales team
â?¢ Order shirts, envelopes, supplies, letterhead, business cards, etc.
Allstate Insurance Company
10,000 - 100,000
Senior Quality Review Specialist
1993
2004
Reviewed incoming and outgoing customer calls from a quality perspective.
â?¢ Managed all team files, quality reports and year-end reviews.
â?¢ Directly responsible for a team of 28 employeeâ??s quality statistics.
â?¢ Verbally coached each employee several times a month on telephone skills, etiquette & improvement areas.
â?¢ Executed a monthly educational tip sheet, distributed to 400+ employees, for 3 years.
â?¢ Created the Compliance Handbook to assist review specialists in the review process.
â?¢ Worked hand in hand with new employee trainees and Allstateâ??s education department.
â?¢ Extensive knowledge of Outlook, Excel, Word, Works & PowerPoint .
â?¢ Gave monthly verbal and PowerPoint presentations to call center Senior Management staff regarding employee development.