Soft skills to solve business issues - sales service and leadership performance improvement with built in planning, implementation, reinforcement and measurement tools. Learn how to communicate: in meetings, while negotiating, giving feedback, presenting, giving recognition, on sales calls, in performance reviews, while team building.

10 Years Operations experience with RR Donnelley in Hong Kong, Singapore, Chicago and Palo Alto CA. Customer service, general management, systems implementation and organisational change architect. Received Business Unit nominations for Internal Customer Service, Creativity and Results attainment. Recipient of Business Unit Award for Creativity. 4 years at AchieveGlobal implementing performance improvement solutions to Fortune 500 corporations